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http://www.azcentral.com/help/faq.html Getting access to the new Republic web site Full Access Subscription FAQ Starting September 10th, subscribers will have full access 24/7 via all platforms as we are limiting access to news and information content through our Web and tablet sites, and smartphone and tablet apps. If you choose not to subscribe, digital access will be limited to a small number of articles a month. Here are some of the questions asked by our readers. If your question is not answered here, please call our Customer Solutions Center at 602-444-1000 (602)444-1000 or toll free at 800-332-6733 (800)332-6733. QUESTIONS
ANSWERS What is a Full Access subscription and what are the benefits? Beginning September 10, we will implement a new subscription model. Subscribers will have access to all of our content. That means you will be able to access our content where and how you want it - through all platforms, including Web, mobile, smart phone, tablet and delivery of the print edition on the days you select. The content accessed through the Web, mobile, and tablet will be frequently updated and will provide coverage of breaking news and events through articles and photos as well as provide content that cannot be included in print, such as databases, streaming video, blogs and chats. The subscription pricing is aligned with content value. If you choose not to subscribe, digital access will be limited to a small number of articles a month. [Back to top] Why are we making this change? Today, readers access our unique, high quality local content in a number of ways. This full access subscription model creates a structure to allow readers to choose how to read our news and information. In conjunction with this effort, we are also investing in the unique local content we deliver across all platforms including tablet, mobile, and new technologies as they come to market. The Arizona Republic has a 100 year history of serving the news and information needs of Arizona, as the credible go-to source for coverage of the issues that matter most. We have the largest team of reporters covering our communities. We provide the greatest breadth of topics and content, with depth to help people understand important issues, and provide a vital forum for community conversation, which can now be accessed where and how you want it. [Back to top] What subscription options for news and information are offered? All Full Access subscription options include:
Prices vary based on your choice of the subscription and frequency of delivery of the print edition. Options are:
We will still sell single-copy newspapers every day of the week. [Back to top] Will I continue to receive a home delivered print edition? With the new subscription model, you can continue to receive home delivery of the printed edition. As an added benefit, you will also have access to all of our digital platforms. All Full Access subscription options include: Full desktop Web access Mobile access- both mobile Web and apps for iPhone, iPad, Android Tablet access via Web with icon for 'app-like' experience E-Newspaper, the digital replica of the print newspaper, accessed online (a daily email is sent to subscribers for access to the e-Newspaper) [Back to top] I'm an existing subscriber, will my subscription rate increase on September 10th? Rates are effective September 10th, but we will honor your current rate until your next billing cycle or until the end of your promotional period. [Back to top] What if I subscribed after the subscription price change notification went out? The price will be honored for the initial promotional period you signed up for. After the promotional period ends, the cost of the subscription will be the then regular published monthly price under the new subscription model. [Back to top] Why has the cost of my subscription gone up? We believe the new subscription options and prices more appropriately reflect the value of our content. As a media company, The Arizona Republic, provides news and information that has tremendous value for its readers; people rely on this information more than any other local source. We invest in the largest team of reporters covering our communities. We provide the greatest breadth of topics and content, with depth to help people understand important issues, and we provide a vital forum for community conversation. [Back to top] Why has my vacation and missed paper credit related to my delivery of the print edition changed? While on vacation, or in the event of a missed delivery, subscribers will be able to continue accessing the content while traveling, including viewing a digital replica of the print edition. Subscribers will be credited a portion of the subscription which relates to the delivery expense for the print edition. [Back to top] What if I have questions about my subscription? Customer service hours have been extended and our agents are ready to answer your questions. Call customer service at 800-332-6733 (800)332-6733 or email us at AZRepublicCustomerService@gannett.com. Hours: Monday - Friday 7:00 a.m - 5:00 p.m.[Back to top] Why has my billing cycle been changed to a monthly cycle? Printed bill cycles are being changed to monthly cycles as part of the new subscription model. We have found that subscribers prefer to be billed monthly similar to other services such as telephones and cable subscriptions. We also encourage printed bill subscribers to change to EZ Pay billing. EZ Pay prices have been discounted and are like getting one month free when compared to printed bill prices over the course of a year. Subscribers may change to EZ Pay billing by calling (800)332-6733 800-332-6733. [Back to top] I get home delivery of the print edition. How do I activate my account and access content online and through digital devices? You'll need to activate your subscription in order to have full access to our content through azcentral.com and our new digital platforms, mobile site, iPhone/Android/iPad apps, tablet site, tablet app and the e-Newspaper. Digital set-up is easy, and you only have to activate your subscription once from a desktop PC or Mac. If you need help, call (800)332-6733 800-332-6733. [Back to top] Is there any way to access content on azcentral.com if I'm not a subscriber? Non-subscribers will have access to limited portions of our content on the desktop. The digital platforms will be metered, meaning a non-subscriber will be able to access limited articles (including blog posts, slide shows, videos and other multimedia features) each calendar month on azcentral.com. Home page, section fronts and classified verticals (i.e., cars.com) will remain accessible to anyone, even without a subscription. We will continue to sell single copy print editions of the newspaper at retail outlets. [Back to top] As a non-subscriber, why can I only access 20 articles each month? Azcentral.com charges for access so we can continue to invest in the quality journalism you know and love. We've set the limit so occasional readers won't encounter it. But if you're a regular reader, we hope you'll consider subscribing. You'll get full access to our content on the desktop, including articles, blog posts, video, slide shows and other multimedia features - on the Web site, on the mobile site, and on our smartphone and tablet apps, plus the digital replica of The Arizona Republic print edition. We will have a meter, or threshold, of articles that users can view within a 30-day timeframe before being required to subscribe. We believe this model will give our most dedicated, loyal readers the opportunity to invest in the unique local content our professional journalists create while simultaneously providing a community service to a subset of our readers that visit occasionally. Sign up today » [Back to top] How are Full Access, digital only subscriptions billed? Full Access, digital only subscriptions are charged monthly and are required to be on EZ Pay (automatic payment plan). Subscribers can manage their account as part of the subscription including updates to billing information, credit card information and option to add print delivery to their subscription. [Back to top] How do I share access to my Full Access, digital only subscription? Subscribers can share access with a friend or family member for each subscription they purchase through their 'Account Profile' link at the top right of any page (once they are logged in). The subscriber should click on the 'Share Access' link. If the subscriber has multiple subscriptions, they can share each with a different individual if they choose to do so. The subscriber should complete the form and click "Send Invite". An email is sent and includes a link to accept the invitation and access the site. [Back to top] Can I get access on my smartphone or tablet? What devices are supported? The mobile and tablet model is different than desktop. After an initial sample period, mobile and tablet users will have unlimited access to section fronts and classified sites, and will have access to limited article content before being prompted to log in or subscribe. This applies to our tablet browser experience, mobile sites, and native apps for the iPhone, iPad, and Android. Users will be able to link directly to 3rd party sites from our mobile and tablet products whether or not they are a full access subscriber. This includes cars.com, careerbuilder.com, homefinder.com, legacy.com (obituaries), and apartments.com. Currently we have approximately, 25 million tablet and mobile page views per month. Approximately 60% come from the native apps (applications downloaded from the app store on your mobile phone or tablet) while the rest come from people accessing the site using a browser on their phone or tablet. [Back to top] I have a subscription to The Arizona Republic on my Kindle. Does this give me access to azcentral.com? No, at this time we are not able to connect other e-reader subscriptions to an azcentral.com subscription. [Back to top] What is the cancellation and refund policy? You can cancel by calling 800-332-6733 (800)332-6733 at any time. If your Full Access subscription includes home delivery of the print edition, any balance exceeding $2.00 will be fully refunded. If you have a full access, digital only subscription, it will be cancelled at the end of the month. Your account will not be charged further. [Back to top] Can I get a subscription to the azcentral.com Web site only? The full access, digital only subscription gives you ongoing access to azcentral.com on any computer or device, azcentral.com apps for iPhone and Android smartphones, as well as iPad and other tablets, and the digital replica of The Arizona Republic print edition. [Back to top] I purchase single copies of The Arizona Republic. Am I eligible to access your other news and information content? If you purchase single copies of the newspaper at a newsstand or other retailer, you will need to purchase a full access, digital only subscription separately in order to enjoy access to our digital platforms. [Back to top] I'm not currently a subscriber. What kind of content counts toward my monthly limit? Do I get access to anything? Visitors to azcentral.com on their desktop computer can always browse the home page, as well as all section fronts and classified verticals (i.e. cars.com). Articles, blog posts, slide shows, video and other multimedia features will all count toward the monthly limit of 20 articles. Note that the monthly limit is based on items, not page views: a multi-page article or slide show counts as one item (or one "article view"). Additionally, reader contributions (comments) do not count toward your monthly limit. Upon reaching your monthly reading limit, you'll be asked to subscribe. Your subscription helps us continue to invest in the quality journalism you know and love. But if you don't subscribe, your limited access will be reset at the beginning of the next month, and you'll once again be able to enjoy 20 articles per month. Why wait? Sign up today » [Back to top] How do I download the apps that are included with my subscription? To download and access azcentral.com smartphone and tablet apps, go to mobile.azcentral.com on your desktop computer for full instructions. Some apps require a separate download onto your phone, while others can be accessed directly on your mobile phone's browser. [Back to top] If I go back and read an article I've already read, will that count toward my monthly limit? No. If you view an article you have already read in the current month, it will not count again toward your monthly limit. [Back to top] I accessed an article through a social media site and received a message saying I'd reached my monthly limit. What happened? You may have seen an alert that informs you when you are approaching your monthly limit instead of the message that appears when you have already reached the limit. This message (below left) is a way to help you keep track of the number of articles you have left on the meter. You can dismiss it and continue reading. A message similar to the one on the right indicates you have reached your monthly limit of 20 articles and need to subscribe for unlimited access. [Back to top] How can I keep track of how many articles I have read each month? A sliding yellow bar will display how many articles you have left on the meter. When you get to your limit of metered content, a subscribe option will be displayed. [Back to top] Do comments count toward my monthly limit? No. User-generated content does not count toward your monthly limit. This includes comments on articles and blog posts. When you first read a blog post, it will count toward your monthly limit. But if you comment on the post or refresh the page to see other readers' comments, it will not count again. When you click the Comments link on an article page to view the associated readers' comments page, the new page will not count toward your monthly limit. [Back to top] Can I access my subscription on more than one computer, smartphone or tablet? Yes, you can access azcentral.com on any browser, on any device. If you have more than one smartphone, you will be able to access the azcentral.com apps on all your smartphones. You will also have access to the azcentral.com apps on multiple tablets. Plus, you will have access to The Arizona Republic's digital replica of the print edition on multiple computers or devices. [Back to top] Can I share the user name and password associated with my subscription? No. You may not share your login credentials (user name and password). If you have a subscription, you can share your digital access with two family members, however each person must register with a unique set of login credentials. [Back to top] How do I change the e-mail address that's associated with my subscription? Once you are logged in, you can view your account management page by clicking on the welcome message ('Hi, [first name]') or clicking on 'Your account' in the upper right corner. Click the edit link next to your email address. [Back to top] How do I change my current subscription? You can call Customer Service at 800-332-6733 (800)332-6733 and one of our specialists will be able to assist in changing your current subscription. [Back to top] When I go on vacation, can I put my subscription on hold? While on vacation, or in the event of a missed delivery, subscribers will be able to continue accessing the content, including viewing a digital replica of the print edition. Subscribers with a Full Access subscription including delivery of the print edition, will be credited a portion of the subscription fee which relates to the delivery expense for the print edition; or subscribers may choose to donate this credit to The Arizona Republic's Media In Education (MIE) program. MIE supports literacy efforts and increased access to web-based learning by providing no-cost resources for teachers. Services include classroom newspapers, teaching materials and technology grants for underserved schools. Full Access, digital only subscribers are not able to put their subscription on hold. Our content is available anywhere, any time. [Back to top] I've signed up for azcentral.com e-mail newsletters. Are e-mail newsletters affected by subscriptions? If you're a current subscriber who goes through the process of activating your account online, your existing newsletter preferences will be retained (and you'll have an opportunity to add or delete newsletters as part of the process). If you're a new subscriber, either full access with home delivery or full access, digital only, you will be given a chance to sign up to receive our e-mail newsletters. Moving forward, only subscribers will be able to sign up to receive e-mail newsletters from azcentral.com. For a short time, we will continue to send e-mail newsletters to non-subscribers. As part of your new full access subscription you will receive a daily newsletter with that day's top stories and link to the e-Newspaper, the digital replica of the print edition. [Back to top] How do I access my e-Newspaper (digital replica of The Arizona Republic)? To access the e-Newspaper, an electronic replica of the print edition: Subscribers will receive a daily morning News Now e-mail with links to the product[Back to top] How do I access the new tablet-optimized product? On your tablet's web browser, go to tablet.azcentral.com to experience the new optimized product. [Back to top] How do I activate my full-access subscription? After our full-access first look, subscribers will be able to activate their full-access account at activate.azcentral.com by entering their telephone number and ZIP code. [Back to top] My question was not answered here. How can I get more information? Contact us at 800-332-6733 (800)332-6733[Back to top] |